Shipping & Returns
Shipping & Delivery Policy
1. General Shipping Information
1.1 Processing Time: Orders are typically processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification when your order has been shipped. for customised products we contact with you and inform custome dates to proceed your order based on mutual agreement.
1.2 Shipping Methods: We offer a variety of shipping options to suit your needs. The available shipping methods and estimated delivery times will be displayed at checkout.
1.3 Shipping Charges: Shipping costs are calculated based on the shipping method you choose, your delivery location, and the total weight of your order. Any applicable shipping charges will be shown at checkout.
1.4 Delivery Time: Delivery times vary depending on your location and the shipping method selected. While we strive to deliver your order within the estimated timeframe, delivery dates are not guaranteed.
2. Special Services for Members
2.1 Priority Processing: Members of kaanuka.com receive priority processing, ensuring that their orders are handled and shipped as quickly as possible.
2.2 Personalized Notifications: As a special service for our members, we will send you a WhatsApp message with details of the product you are about to receive. This message will include the expected delivery date and other relevant information to keep you informed at every step of the process.
3. Shipping Restrictions
3.1 P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a valid street address for delivery.
3.2 International Shipping: Currently, we only ship within India. We do not offer international shipping at this time.
4. Tracking Your Order
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s website.
5. Delivery Issues
If you experience any issues with your delivery, such as delayed, lost, or damaged items, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.
Delivery Timelines
1. Standard Delivery
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 3-5 business days.
Tier 1 Cities (Pune, Ahmedabad, Jaipur, etc.): 4-6 business days.
Tier 2 Cities and Towns: 5-7 business days.
Rural Areas: 7-10 business days.
2. Express Delivery (If Available)
Metro Cities: 1-2 business days.
Tier 1 Cities: 2-3 business days.
Tier 2 Cities and Towns: 3-4 business days.
3. Special Services for Members
Metro Cities: 2-4 business days with priority processing.
Tier 1 Cities: 3-5 business days with priority processing.
Tier 2 Cities and Towns: 4-6 business days with priority processing.
Members also receive personalized WhatsApp notifications regarding the exact delivery date and time window for their orders.
4. Holiday and Festival Deliveries
Holiday Periods: During peak holiday seasons (e.g., Diwali, Christmas), delivery may take an additional 2-3 business days due to increased demand.
Public Holidays: Orders placed on or one day before public holidays will be processed on the next business day.
5. Delivery to Remote Areas
Delivery to remote locations may take longer, up to 10-12 business days, depending on the accessibility of the area.
6. Important Notes
Order Cut-off Time: Orders placed before 12:00 PM IST will be processed the same day. Orders placed after 12:00 PM IST will be processed the next business day.
Delays: While we strive to meet the above timelines, external factors such as weather conditions, strikes, or logistical challenges may cause delays.
7. Tracking Your Order
You will receive a tracking number via email or WhatsApp once your order is shipped. You can use this number to track your order's progress on our website or the carrier’s website.
Return & Exchange Policy
At kaanuka.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and exchange policy to ensure your shopping experience is seamless and worry-free.
1. Eligibility for Returns & Exchanges
1.1 Return Window: You may return or exchange eligible products within 10 days from the date of delivery. After this period, we cannot accept returns or exchanges.
1.2 Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all tags and packaging intact. Products that are damaged, altered, or show signs of use are not eligible for return or exchange.
1.3 Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
Perishable goods (e.g., food, flowers)
Personal care items (e.g., toiletries, cosmetics)
Customized or personalized products
2. Return Process
2.1 Initiate a Return: To start a return, contact our customer service team via email at [Your Contact Email] or call us at [Your Contact Phone Number]. Please provide your order number and the reason for the return.
2.2 Return Shipping: Once your return request is approved, you will receive instructions on how to send your item(s) back to us. You are responsible for the return shipping costs unless the item was defective or the wrong item was sent.
2.3 Refund Processing: After we receive and inspect your returned item(s), we will process your refund within 7-10 business days. The refund will be credited to your original payment method. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
3. Exchange Policy
3.1 Exchange Requests: If you would like to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability.
3.2 Exchange Process: Once we receive and inspect your returned item, we will process the exchange and ship the new item to you. If the new item is of a higher value, you will be required to pay the difference. If the new item is of a lower value, we will refund the difference to your original payment method.
4. Special Services for Members
4.1 Hassle-Free Returns: Members of kaanuka.com enjoy an extended return window of 30 days and free return shipping on all eligible products.
4.2 Personalized Return Assistance: As a member, you will receive personalized assistance through WhatsApp for any return or exchange requests. Our team will guide you through the process to ensure a smooth and convenient experience.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for the item to be returned and will send you a replacement or issue a full refund, including any shipping charges.